Terms & Conditions — winb Bangladesh Online Betting & Casino Platform

01 Introduction and Acceptance

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and winb ("winb", "we", "us", "the Platform"), governing your access to and use of all services, products, features, and content made available at winb.ws and its associated subdomains and mobile-optimised pages (collectively, "the Platform").

By accessing the winb Platform, creating an account, making a deposit, placing a bet, or playing any game available on the Platform, you confirm that you have read, understood, and unconditionally agreed to these Terms in their entirety. If you do not agree with any part of these Terms, you must immediately cease using the Platform and close your account if one has already been created.

These Terms should be read in conjunction with winb's Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and winb. Where these Terms are silent on a particular matter, winb's internal policies and the reasonable practices of the online gaming industry shall apply.

02 Eligibility and Account Registration

2.1 Age Requirement

You must be at least 21 years of age to register an account with winb and to use any of winb's real-money services. winb operates a strict 21+ policy and takes all reasonable steps to prevent underage gambling. By registering, you explicitly confirm that you are 21 years of age or older.

2.2 One Account Per Person

Each individual player is permitted to hold only one active account on the winb Platform. Opening multiple accounts — whether under the same name, same contact details, same device, or the same payment method — is strictly prohibited. winb reserves the right to close all duplicate accounts and to withhold any balances or winnings associated with them without notice.

2.3 Accurate Registration Information

You agree to provide true, accurate, current, and complete information during the account registration process and to keep that information up to date at all times. winb may request updated documentation at any time. Providing false, misleading, or incomplete registration information may result in immediate account suspension and forfeiture of account balances.

2.4 Geographic Restrictions

winb's services are directed specifically at players residing in Bangladesh. Players accessing the Platform from jurisdictions where online betting or casino gaming is prohibited by applicable law do so entirely at their own risk and legal responsibility. winb accepts no liability for any legal consequences arising from access in restricted jurisdictions.

2.5 Account Credentials

You are solely responsible for maintaining the confidentiality of your winb username and password. Any activity that occurs under your account credentials is your responsibility. winb will never contact you to request your password under any circumstances. You must notify winb's support team immediately if you suspect that your account has been accessed without your authorisation.

03 Account Verification (KYC)

3.1 Know Your Customer Policy

winb operates a Know Your Customer ("KYC") verification process in order to comply with anti-money laundering best practices, to confirm player identity, and to uphold responsible gaming standards. All players may be required to complete identity verification before making their first withdrawal or when requested by winb's compliance team.

3.2 Documents Required

winb may request any or all of the following documents as part of the KYC process:

• A valid government-issued photo ID (National ID card, passport, or driving licence).
• Proof of residential address dated within the last three months (utility bill, bank statement, or similar official document).
• Proof of the payment method used (screenshot of the bKash, Nagad, or Rocket account showing the registered mobile number).
• A selfie photograph holding the submitted ID document, where required.

3.3 Verification Timeframe

winb's compliance team aims to complete standard KYC verification within 48 to 72 hours of receiving all required documents in full. Complex cases may require additional time. winb may place a temporary hold on withdrawal requests pending successful verification completion.

3.4 Consequences of Failed Verification

If a player fails to provide satisfactory verification documentation within a reasonable timeframe, winb reserves the right to restrict account functionality, suspend withdrawal capability, or close the account. In cases where fraudulent documents are provided, winb will void all associated bets and casino game outcomes, close the account, and forfeit all balances.

04 Deposits, Withdrawals, and Payments

4.1 Supported Payment Methods

winb currently accepts deposits and processes withdrawals via the following payment channels: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank. All transactions are processed in Bangladeshi Taka (৳). winb does not accept deposits from third-party accounts. The payment account used for deposits must be registered in the same name as the winb account holder.

4.2 Minimum and Maximum Transactions

Minimum deposit and withdrawal limits apply to each payment method and are displayed on the relevant payments page within the Platform. These limits are subject to change. winb reserves the right to set individual account-level transaction limits at its discretion, particularly following account review or as part of responsible gaming measures.

4.3 Deposit Processing

Deposits made via bKash, Nagad, Rocket, and Upay are typically credited to the winb account balance instantly upon successful payment confirmation. Deposits via bank transfer or card may take up to one business day. winb is not responsible for delays caused by third-party payment processors, mobile network downtime, or banking system outages.

4.4 Withdrawal Processing

Withdrawal requests are processed within 24 hours of submission during normal operating conditions, subject to KYC completion and any applicable bonus wagering requirements being met. winb reserves the right to request additional verification before processing any withdrawal. Withdrawals are paid exclusively to the payment method used for the original deposit, wherever technically possible.

4.5 Currency

All deposits, withdrawals, bonuses, and account balances on winb are denominated in Bangladeshi Taka (৳). winb does not accept or process transactions in foreign currencies. Any conversion costs incurred through third-party payment providers are the responsibility of the player.

05 Bonuses and Promotions

5.1 General Bonus Terms

winb offers various promotional bonuses from time to time, including welcome bonuses, reload bonuses, free bet credits, cashback offers, and tournament prizes. Each bonus offer is subject to its own specific terms, including wagering requirements, minimum odds restrictions, game eligibility, maximum bet limits during bonus play, and validity periods. These specific terms are communicated at the time the offer is presented.

5.2 Wagering Requirements

Bonus funds and any winnings derived from bonus funds are subject to wagering requirements before they can be withdrawn. The applicable wagering multiplier for each bonus is stated in the relevant promotional offer terms. Attempting to withdraw bonus-derived funds before completing the stated wagering requirements will result in the forfeiture of those funds.

5.3 Bonus Abuse

The following activities constitute bonus abuse and are strictly prohibited:

• Creating multiple accounts in order to claim the same bonus more than once.
• Coordinating with other players to exploit bonus structures collectively.
• Using low-risk or hedged betting strategies specifically designed to meet wagering requirements without genuine risk exposure.
• Misrepresenting account information in order to claim offers intended for a different player segment.

winb reserves the right to remove bonus funds, reverse any winnings generated through bonus abuse, and permanently close accounts where bonus abuse is confirmed.

5.4 Changes to Promotions

winb reserves the right to modify, suspend, or terminate any promotional offer at any time without prior notice. Changes to ongoing promotions will be communicated to affected players through the Platform or via the contact information held on their account.

06 Betting and Gaming Rules

6.1 Sports Betting

All sports bets placed on winb are subject to the specific rules of the relevant sport and the specific market as defined within the sportsbook. winb's trading team has full discretion over the acceptance, settlement, and voiding of sports bets. In the event of a dispute regarding bet settlement, winb's decision shall be final after review.

6.2 Cricket Betting

Cricket markets including BPL, IPL, T20 World Cup, and Bangladesh Tigers bilateral series are among winb's primary sportsbook offerings. In-play cricket bets are accepted subject to market availability and internet connection stability. winb accepts no liability for bets placed based on delayed or incorrect live data feeds caused by third-party data providers.

6.3 Casino Games

All casino games available on the winb Platform, including live dealer tables, slots, fishing games, and crash games, are supplied by certified third-party game providers. The rules of each game are governed by the respective provider's specifications and are available within the game interface. winb does not alter or override game outcome logic.

6.4 Minimum and Maximum Stakes

Minimum and maximum stake limits apply to all betting markets and casino games. These limits are displayed within the relevant betting interface and game lobby. winb reserves the right to adjust stake limits for individual accounts at its sole discretion.

6.5 Platform Errors

In the event of a technical error, software malfunction, or data feed failure that results in the incorrect display of odds, game outcomes, or account balances, winb reserves the right to void the affected transactions and restore account balances to the state immediately prior to the error. Players may not exploit obvious errors, and any winnings derived from a known or apparent error will be voided.

07 Prohibited Conduct and Fair Play

The following conduct is strictly prohibited on the winb Platform. Engaging in any of the following may result in immediate account suspension, permanent ban, and forfeiture of account balances and pending winnings:

• Using automated betting software, bots, scripts, or any artificial intelligence tool to place bets or interact with casino games.
• Exploiting software bugs, game glitches, or system errors for financial gain.
• Colluding with other players to gain an unfair advantage in poker, live dealer games, or any other competitive game format.
• Engaging in match-fixing, spot-fixing, or any form of sports manipulation in connection with bets placed on winb.
• Accessing the Platform using a VPN, proxy, or other IP-masking tool in order to circumvent geographic restrictions.
• Using the Platform for any purpose related to money laundering, fraud, or any other criminal activity.
• Threatening, harassing, or abusing winb staff members or other players through any Platform communication channel.
• Sharing account credentials with third parties or allowing any other person to operate your winb account.

winb employs real-time fraud detection systems and manual review processes. Accounts flagged for suspicious activity may be placed under review with all transactions temporarily suspended pending investigation.

08 Intellectual Property

All content on the winb Platform — including but not limited to the winb brand name, logo, website design, graphical elements, text, software code, game interfaces, promotional materials, and data compilations — is the intellectual property of winb or its licensed content suppliers and is protected by applicable intellectual property law.

You are granted a limited, non-exclusive, non-transferable, and revocable licence to access and use the winb Platform solely for personal, non-commercial entertainment purposes in accordance with these Terms. You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any winb intellectual property without prior written consent from winb.

Game content, including game titles, artwork, sounds, and mechanics, is the intellectual property of the respective game providers (including but not limited to Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) and is subject to their own applicable licences and terms.

09 Privacy and Data Protection

winb collects, stores, and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By using the winb Platform, you consent to the collection and use of your personal data as described in that policy.

winb implements industry-standard security measures including TLS/SSL encryption for all data transmitted between your device and the Platform, password hashing, and access controls on internal systems. However, no internet-based transmission can be guaranteed as completely secure, and winb cannot warrant the absolute security of information transmitted to the Platform.

winb will not sell, rent, or trade your personal data to unaffiliated third parties for marketing purposes without your explicit consent. winb may share data with third-party service providers who assist in operating the Platform, subject to appropriate data processing agreements.

10 Limitation of Liability

To the fullest extent permitted by applicable law, winb's total liability to you for any claim arising out of or in connection with your use of the Platform — whether in contract, tort, statute, or otherwise — shall not exceed the net deposits you have made to your winb account in the thirty (30) calendar days immediately preceding the event giving rise to the claim.

winb shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or service interruption, arising from your use of or inability to use the Platform, even if winb has been advised of the possibility of such damages.

winb is not liable for losses arising from: internet connection failure; device malfunction; delays or errors in third-party payment processing; inaccuracies in third-party sports data feeds; or events beyond winb's reasonable control including natural disasters, government actions, or telecommunications infrastructure failures.

11 Account Suspension and Termination

11.1 Termination by the Player

You may close your winb account at any time by contacting the support team via live chat or email. Before account closure, any remaining real-money balance (subject to completion of applicable KYC and wagering requirements) will be returned to your registered payment method. Bonus balances not yet converted to real money are forfeited upon account closure.

11.2 Suspension by winb

winb reserves the right to suspend or permanently close any account — with or without prior notice — in the following circumstances:

• Breach of these Terms or any other applicable winb policy.
• Provision of false or fraudulent registration or verification information.
• Suspected or confirmed engagement in prohibited conduct as defined in Section 7.
• Failure to complete KYC verification within a reasonable timeframe.
• Account inactivity for a period exceeding twelve consecutive months.
• At the request of the account holder under a responsible gaming self-exclusion arrangement.

11.3 Balances on Termination

Where winb terminates an account due to a confirmed breach of these Terms, winb reserves the right to withhold some or all of the account balance as compensation for losses, costs, or damages incurred. Where termination is not due to player misconduct, any verified real-money balance will be returned to the player within a reasonable timeframe.

12 Responsible Gaming

winb is committed to promoting safe and responsible gaming practices. The Platform provides players with a suite of self-management tools accessible directly from the account dashboard, including:

• Deposit Limits: Set daily, weekly, or monthly caps on the amount you deposit into your winb account.
• Loss Limits: Define maximum loss thresholds over a specified period to help manage your gaming budget.
• Session Time Limits: Set a maximum duration for individual gaming sessions to encourage regular breaks.
• Cooling-Off Period: Take a short-term break from the Platform for a period of your choosing — from 24 hours to 30 days — during which your account will be temporarily restricted.
• Self-Exclusion: Request a longer-term or permanent self-exclusion at any time by contacting winb's support team. During a self-exclusion period, your account will be fully suspended and you will not be eligible for any promotional communications.

winb enforces a strict 21+ age verification policy. If you believe you may be experiencing problem gambling, we encourage you to make use of the responsible gaming tools available on the Platform and to seek professional support. For adults aged 21 and above only.

Please visit the Responsible Gaming page for full details on available tools, self-help resources, and guidance on accessing professional gambling support services.

13 Amendments to These Terms

winb reserves the right to modify, update, or replace any part of these Terms at any time. Changes will be communicated to registered players via a notification on the Platform and, where material changes are involved, via the contact information held on the player's account. The updated Terms will display a revised effective date at the top of the document.

Your continued use of the winb Platform following notification of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Platform and may close your account in accordance with Section 11.1 above.

It is your responsibility to review these Terms periodically for changes. winb recommends that you bookmark this page and check it regularly, particularly before making significant deposits or placing large bets.

14 Governing Law and Disputes

These Terms shall be interpreted and governed in accordance with generally accepted principles of international online gaming law and the laws applicable to winb's operating jurisdiction. Any dispute arising out of or in connection with these Terms or your use of the winb Platform shall first be referred to winb's customer support team for attempted resolution through good-faith negotiation.

If a dispute cannot be resolved informally, the parties agree to submit the matter to binding arbitration conducted in the English language. The decision of the arbitrator shall be final and binding on both parties.

You agree that any claim or cause of action arising out of your use of the Platform must be filed within one (1) year after the claim or cause of action arose. Claims filed after this period shall be permanently barred.

15 Contact Information

If you have any questions about these Terms and Conditions, wish to make a complaint, or need assistance with your winb account, please contact the winb support team through any of the following channels:

• Email: support@winb.ws (plain text — not a clickable link)
• Live Chat: Available 24/7 directly on the winb Platform
• Response Time: winb aims to respond to all email enquiries within 24 hours during normal operating conditions

winb's support team operates in English, 24 hours a day, 7 days a week, including Bangladesh public holidays. All support communications are conducted exclusively in English.